PRIVACY POLICY

Last updated: July 23, 2026.

This privacy policy explains how MB "Amzona", which operates the website AIhelp.lt, collects, uses, stores and transfers data of website visitors, customers and other individuals.

Privacy Policy applies when using the website https://aihelp.lt, when purchasing digital goods, creating a user account, subscribing to a newsletter, sending a request or otherwise using the services provided by AIhelp.lt.

Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679, the legal acts of the Republic of Lithuania and other applicable personal data protection requirements.

1. Data Controller

The controller of personal data processed on the AIhelp.lt website:

MB "Amazon"„
Legal entity code: 305209925
Office address: Didlaukio St. 80-55, LT-08326 Vilnius, Lithuania
Phone number: +370 672 20709
Email: info@aihelp.lt
Website: https://aihelp.lt

For all questions related to the processing of personal data and this privacy policy, you can contact us by e-mail. info@aihelp.lt or by phone +370 672 20709.

2. What personal data do we collect?

Depending on how you use the AIhelp.lt website, we may collect the following personal data.

2.1. Identities and contact details

We can collect:

first and last name;
email address;
phone number;
residence or billing address;
company name;
company code;
VAT payer code;
other information you provide in an order, registration or inquiry form.

2.2. Order and purchase data

When purchasing digital goods, we can process:

order number;
date and time of the order;
the name of the purchased digital product;
order price and currency;
customized discount codes;
payment method;
payment status;
payment transaction identification number;
invoice details;
digital goods download or access information;
order fulfillment and delivery information via email.

2.3. Payment details

Payments for digital goods may be made through third-party payment service providers, such as banks, Paysera, Stripe, MakeCommerce, or other payment partner listed on the AIhelp.lt website.

AIhelp.lt does not receive or store any of your payment card details, online banking passwords, authentication codes or other bank login details. This data is processed directly by your chosen payment service provider in accordance with their privacy policy.

AIhelp.lt can only receive information necessary to confirm payment, for example:

payment status;
payment transaction number;
the amount paid;
payment date;
the selected payment method.

2.4. User account details

If AIhelp.lt offers the opportunity to create a user account, we may process:

username;
email address;
encrypted password value;
account creation and login information;
account settings;
history of previous orders;
a list of purchased digital goods;
history of digital file downloads or accesses.

Passwords are stored in encrypted form. MB "Amzona" employees and website administrators cannot see the password you choose.

2.5. Communication and customer service data

When you contact us, we may process:

your first and last name;
email address;
phone number;
the subject of the request;
the content of the message you submitted;
correspondence history;
documents or files attached to the request;
other information needed to resolve your question or problem.

Please do not provide sensitive or irrelevant personal data in your inquiries.

2.6. Direct marketing data

If you separately agree to receive newsletters or other marketing communications, we may process:

name;
email address;
subscription date;
consent submission information;
statistics on opening newsletters and clicking on links;
marketing choices;
consent withdrawal information.

You can unsubscribe from newsletters by clicking on the unsubscribe link in each marketing email or by emailing us. info@aihelp.lt.

2.7. Technical and website usage data

When you visit the AIhelp.lt website, the following may be automatically collected:

IP address;
device type;
browser type and version;
operating system;
approximate geographical location;
date and time of visit;
pages visited;
actions taken on the website;
the source of referral to the website;
cookie identifiers;
login and security log data;
information about technical errors.

This data is used for website performance, security, statistics, and improving user experience.

3. For what purposes and legal grounds do we process data?

3.1. To accept and fulfill an order

Personal data is processed for the following purposes:

to accept your order;
confirm payment;
to issue an invoice;
deliver a digital product;
send a download link;
provide access to purchased content;
administer the user account;
to resolve issues related to the order.

Legal basis: conclusion and execution of a contract with the client.

3.2. For accounting and legal obligations

Purchase, invoice and payment data are processed in order to properly fulfill accounting, tax and other legal obligations applicable to MB "Amzona".

Legal basis: compliance with a legal obligation to which the data controller is subject.

3.3. For customer service

The data is used to respond to inquiries, resolve technical issues, handle complaints, and address payment, refund, or access issues for digital goods.

Legal basis: performance of the contract, your request, consent or MB Amzona's legitimate interest in properly serving customers.

3.4. For newsletters and marketing

Marketing communications are sent only with your consent, except as expressly permitted by law.

Legal basis: your consent.

You can withdraw your consent at any time by clicking the unsubscribe link or by contacting us by email. info@aihelp.lt.

Withdrawal of consent does not affect the lawful processing of personal data carried out prior to its withdrawal.

3.5. For the operation and security of the website

Technical data can be used:

to ensure website functionality;
to identify and correct technical errors;
to prevent fraud or unauthorized use;
to protect user accounts and digital files;
to create backup copies;
to ensure the security of information systems;
to investigate possible violations.

Legal basis: MB "Amzona" has a legitimate interest in ensuring the security of the website and the services provided.

3.6. Analytics and advertising

Non-essential analytical or marketing cookies are used only with your consent in the cookie management window.

Legal basis: your consent.

4. Do you have to provide personal data?

Data marked as required must be provided in order to purchase a digital product, receive an invoice, create an account, or submit a request.

If you do not provide the information necessary for your order, we may not be able to:

accept payment;
to fulfill an order;
to issue invoices;
deliver digital goods;
provide access to purchased content.

Newsletter subscription and the use of non-essential cookies are voluntary. Refusal to give such consent does not prevent you from purchasing digital goods from AIhelp.lt.

5. From what sources do we receive data?

We may obtain personal data from:

directly from you;
automatically when you use the website;
from the payment service provider when it confirms the payment;
from email, website, accounting or other technical systems;
from the company you represent when you purchase an item on behalf of the company;
from legally operating service providers when necessary to provide the service.

6. Who we may transfer your data to

We only transfer personal data when necessary and only on a lawful basis.

Data may be transferred:

website hosting and server service providers;
domain, content delivery network and website security service providers;
„WordPress, WooCommerce and plugin service providers;
payment service providers and banks;
accounting service providers;
billing system providers;
providers of email sending and newsletter systems;
digital file storage and delivery service providers;
information technology maintenance and programming service providers;
to analytics and advertising service providers, where you have provided the necessary consent;
lawyers, auditors or debt management service providers;
to state authorities, courts, law enforcement or tax administration authorities, when required by law.

Only as much data is transferred to service providers as is necessary to provide their services. Service providers must process data in accordance with concluded contracts, applicable legislation and instructions from MB "Amzona".

7. Data transfer outside the European Economic Area

Some technology, cloud, email, analytics or advertising service providers may operate outside the European Union or the European Economic Area.

In such cases, data is transferred only if there is a lawful basis for the transfer, for example:

the European Commission's decision on an adequate level of data protection;
standard contractual clauses approved by the European Commission;
other data protection measures provided for in the GDPR.

You can get more information about the data transmission measures used by a specific service provider by email. info@aihelp.lt.

8. How long do we store data?

Personal data is stored for no longer than is necessary for the purposes for which it was collected, or as required by law.

8.1. Order, payment and accounting data

Invoices, orders and other accounting documents are usually stored 10 years, unless legal acts provide for another deadline.

8.2. User account details

Account data is stored as long as the account is used.

When an account is deleted, the data associated with it is removed or anonymized, except for information that we are required to retain for accounting, legal requirements, or the defense of potential claims.

8.3. Customer service data

Inquiries and correspondence are retained for as long as necessary to resolve the issue, and then for a reasonable period of time for the purposes of potential disputes, service quality, and protection of legal interests.

8.4. Newsletter data

Newsletter subscription data is stored until consent is revoked or the newsletter service is terminated.

Information proving previously given consent may be stored for longer periods when necessary to substantiate legal claims.

8.5. Technical and safety data

Server and security log data is typically stored for up to 12 months.

Data may be stored for longer if it is necessary to investigate a security incident or to assert, exercise or defend legal claims.

8.6. Cookie data

The duration of cookie storage depends on the specific cookie and is indicated in the cookie management window or in the website's cookie list.

After the retention period expires, the data is securely deleted, destroyed or anonymized.

9. How we protect your data

MB "Amzona" applies reasonable technical and organizational data security measures, including:

SSL or TLS encryption for secure communication;
limited access to personal data;
user rights and administrator access control;
password encryption;
software and plug-in updates;
firewalls and other security measures;
creating backup copies;
monitoring of security events and technical errors;
control of data processors and service providers;
procedures for deleting unnecessary data.

Only persons authorized by MB Amzona and service providers who need this access to perform their assigned functions have access to personal data.

Although we take appropriate measures, no method of transmitting or storing data online can guarantee absolute security.

10. Use of cookies

10.1. What are cookies?

A cookie is a small data file that a website saves on your computer, phone, or other device.

Cookies may be used:

for the website to function properly;
to remember your choices;
to collect attendance statistics;
to adapt to the content;
to evaluate advertising results.

10.2. Necessary cookies

Strictly necessary cookies are required for the website to function properly. They may be used to:

shopping cart;
for the ordering process;
login session;
account security;
for payment redirection;
to remember cookie preferences;
to protect against fraud and automated requests.

Necessary cookies may not require separate consent, but information is provided about their use.

10.3. Functional cookies

Functional cookies can remember your choices, for example:

the chosen language;
display settings;
previously selected actions;
login or account options.

10.4. Analytical cookies

Analytical cookies help us understand how visitors use the website, what pages they visit, and whether they encounter technical errors.

Such cookies are used only with your consent, where consent is required by law.

10.5. Marketing cookies

Marketing cookies can be used to measure advertising effectiveness, build audiences, and display more relevant advertising.

Such cookies are enabled only with your consent.

10.6. Managing cookie preferences

When you first visit the AIhelp.lt website, you may be presented with a cookie management window where you can:

accept all cookies;
reject unnecessary cookies;
choose individual cookie categories;
change your choice later.

Non-essential analytical and marketing cookies should not be set without your consent.

You can also delete or block cookies in your web browser settings. If you disable essential cookies, some features of the website, including the shopping cart, logging in, or placing an order, may not work properly.

11. Third-party links and tools

The AIhelp.lt website may contain links to other people's websites, social networks, payment systems, or external tools.

By clicking on such a link, your data may be processed by the operator of the relevant third-party website.

MB "Amzona" is not responsible for the privacy practices of other websites, so we recommend that you familiarize yourself with their privacy policies.

12. Automated decision-making

MB Amzona generally does not make decisions that are based solely on automated processing of personal data and that produce legal or similarly significant consequences for you.

Payment, fraud prevention or security service providers may automatically assess certain transactions against their applicable rules and privacy policies.

13. Your rights

Depending on your specific situation and the conditions set out in the GDPR, you have the right to:

receive information about the processing of your personal data;
to access the processed personal data;
demand the correction of inaccurate or incomplete data;
request the deletion of personal data;
request restriction of data processing;
object to data processing based on legitimate interest;
to receive your submitted data in a structured, commonly used and computer-readable format;
transfer data to another data controller where the right to data portability applies;
withdraw previously given consent at any time;
to object to direct marketing;
file a complaint with the supervisory authority.

To exercise your rights, please contact:

By email: info@aihelp.lt
By phone: +370 672 20709
By mail: MB "Amzona", Didlaukio St. 80-55, LT-08326 Vilnius, Lithuania.

In your request, please provide your name, contact details and clearly describe the right you wish to exercise.

If there are reasonable doubts about the identity of the person making the request, we may request additional information necessary to confirm the identity.

We will respond to the request without undue delay and generally no later than one month after receipt.

In complex cases, the response deadline may be extended in accordance with the procedure established by law.

14. Right to lodge a complaint

If you believe that your personal data is being processed unlawfully, please first contact us:

MB "Amazon"„
Email: info@aihelp.lt
Phone: +370 672 20709
Address: Didlaukio St. 80-55, LT-08326 Vilnius, Lithuania.

We will try to analyze your situation and resolve the issue.

You also have the right to file a complaint with the State Data Protection Inspectorate.

State Data Protection Inspectorate
L. Sapiegos St. 17
LT-10312 Vilnius
Email: ada@ada.lt
Phone: +370 5 271 2804
Website: https://vdai.lrv.lt

15. Data of minors

AIhelp.lt digital goods are primarily intended for adults, self-employed professionals, and businesses.

We do not knowingly collect more data from minors than is necessary to provide the service.

If we become aware that a minor has provided personal data without the required parental or legal guardian consent, we will take reasonable steps to remove such data.

Parents or legal representatives may contact:

By email: info@aihelp.lt
By phone: +370 672 20709.

16. Changes to the Privacy Policy

This privacy policy may be changed:

changes in the services provided by AIhelp.lt;
after implementing new payment, analytics or marketing tools;
changes in personal data processing processes;
changes in applicable legislation;
upon receipt of recommendations from supervisory authorities.

The latest version of the privacy policy is always published on the AIhelp.lt website. The date of the last update is indicated at the beginning of the document.

If the changes are material, we may provide additional information on the website, by email or by other appropriate means.

17. Contact information

If you have any questions about this privacy policy, the use of personal data, or would like to exercise your rights, please contact: