RULES FOR PURCHASE AND DELIVERY OF DIGITAL GOODS

TERMS AND CONDITIONS

Last updated: July 23, 2026.

These rules for purchasing and delivering digital goods, hereinafter referred to as the Rules, establish the terms and conditions for using the AIhelp.lt website, ordering, paying for, delivering, using, canceling the contract, refunding money and resolving disputes.

Before placing an order, the Buyer must familiarize themselves with these Rules and the AIhelp.lt privacy policy.

By placing an order and indicating that they have read the Rules, the Buyer confirms that they have read them, understood them and undertakes to comply with them.

1. Seller details

AIhelp.lt website manager and digital goods seller:

MB "Amazon"„
Legal entity code: 305209925
Office address: Didlaukio St. 80-55, LT-08326 Vilnius, Lithuania
Phone number: +370 672 20709
Email: info@aihelp.lt
Website: AIhelp.lt

Hereinafter, MB "Amzona" is referred to as the Seller.

2. Basic concepts

2.1. Buyer

Buyer – a natural or legal person who orders or purchases a digital product on the AIhelp.lt website.

2.2. User

Consumer – a natural person who acquires a digital good for purposes outside their business, trade, craft or professional activity.

2.3. Digital product

Digital product – content created and presented in digital form that is not delivered on a physical medium.

The following digital goods can be sold on AIhelp.lt:

e-books and PDF guides;
methodologies;
instructions;
checklists;
action plans;
artificial intelligence query templates;
document, table and process templates;
video, audio or educational material;
digital file sets;
access to online content;
other goods that are listed as digital on the product page.

2.4. Agreement

Contract – an electronically concluded contract for the purchase of a specific digital good between the Seller and the Buyer, which consists of:

Order placed by the buyer;
digital product information valid at the time of order;
these Rules;
Privacy Policy;
other conditions clearly stated at the time of booking.

3. Application of the rules

These Terms apply to all orders for digital goods placed on the AIhelp.lt website, unless additional or special terms are clearly stated on the specific digital goods page.

If the Buyer is a consumer, these Rules may not be interpreted in a way that would limit or eliminate the rights granted to him by mandatory legal acts.

If the Buyer acquires a digital product for the purposes of his business, professional, commercial or other economic activity, the special protection measures established for consumers may not apply to him.

4. Information about digital goods

The main features of each digital product are presented in its description on the AIhelp.lt website.

The digital goods page may indicate:

product name;
description of the content;
file format;
volume;
language;
equipment;
intended use;
compatibility requirements;
access or download conditions;
scope of the license;
terms of updates;
final price.

Before placing an order, the Buyer must assess whether the selected digital product meets their needs and whether they have the appropriate device and software to open and use it.

Illustrations, sample layouts, covers, and screenshots of digital goods may be provided for informational purposes. Minor visual differences that do not alter the substance, functionality, or quality of the content are not considered defects.

5. Placing an order

To purchase a digital product, the Buyer must:

select the desired digital product;
add it to your shopping cart;
provide the data necessary to fulfill the order;
choose the proposed payment method;
to familiarize yourself with these Rules and Privacy Policy;
provide the necessary approvals;
press the order submission or payment button;
pay the specified price.

The buyer is responsible for ensuring that the data provided during the order is correct, complete and up-to-date.

It is especially important to provide a correct email address, as it is where the order confirmation, digital product download link, or access details are sent.

If the digital product was not delivered due to an incorrect email address provided by the Buyer, the Buyer must contact the Seller by email. info@aihelp.lt and provide information that allows you to identify the order.

6. Conclusion of the contract

A purchase contract is considered concluded when:

The buyer places an order;
confirms familiarization with the Rules;
makes a payment;
The seller receives payment confirmation.

Receipt of the order may be automatically confirmed to the email address provided by the Buyer.

The Seller has the right to not confirm or cancel the order if:

Unable to receive payment;
the order was placed using obviously incorrect data;
there are reasonable suspicions of fraud or illegal payment;
a technical error resulted in an obviously incorrect price being displayed;
the digital good can no longer be provided for objective reasons.

If the order is canceled after the Buyer's payment has been received, the amount paid will be refunded using the same payment method used for payment, unless the parties agree otherwise.

7. Prices

Prices for digital goods are given in euros.

The final amount payable by the Buyer, including applicable taxes, is displayed at the time of placing the order, unless otherwise specified.

The Seller has the right to change the prices of digital goods, announce promotions and apply discounts. Price changes do not apply to orders already placed and paid for prior to the change.

If, due to technical or human error, the indicated price is clearly unreasonable, the Seller has the right to cancel the order and refund the Buyer the full amount paid.

8. Settlement

The buyer can pay using the payment methods specified on the AIhelp.lt order page.

Payments may be administered by banks, electronic payment institutions or other payment service providers.

The Seller does not receive or store the Buyer's electronic banking passwords, payment card security codes or other bank login data.

The order is processed upon receipt of confirmation that the payment has been made successfully.

If payment has not been confirmed, the order may be considered undelivered or unpaid.

9. Invoices and order documents

The buyer must provide correct data required for invoicing when ordering.

An electronic invoice or other document confirming the purchase can be:

sent to the email address specified by the Buyer;
provided in the Buyer's account;
submitted by another electronic method specified at the time of ordering.

If the Buyer is purchasing on behalf of a company, company details must be provided before the order is confirmed.

After the invoice is issued, data is changed only when permitted by the legislation governing accounting and taxes.

10. Delivery of digital goods

Digital goods are not sent by mail, courier, or delivered on physical media.

After successful payment, the digital product is delivered to the Buyer in one or more of the following ways:

the download link is sent to the email address specified during the order;
the download link is provided on the order confirmation page;
the digital product is provided in the Buyer's AIhelp.lt account;
providing login or access data to online content;
the product is provided in another electronic manner specified in its description.

The digital content must be delivered to the consumer immediately after the conclusion of the contract, unless the parties agree on a different deadline. The obligation to deliver is deemed to have been fulfilled when the Buyer is given access to the content or a means to download it.

Automatic delivery is usually completed within a few minutes of successful payment confirmation. In some cases, delivery may take longer due to:

payment confirmation delay;
Internet connection problems;
operation of email services;
technical failures of the website or server;
security check;
Incorrect email address.

If the Buyer has not received the digital goods, it is first recommended to:

check spam, advertising and other email folders;
check whether the correct email address was provided during the order;
check your AIhelp.lt account, if one has been created;
contact by email info@aihelp.lt.

The seller, upon receiving information about an undelivered digital product, checks the order and re-provides a working access or download link.

11. Download links and access

The expiration date, number of available downloads, and access period for a digital product download link may be specified on the product page, in the order confirmation, or in the Buyer's account.

The buyer is recommended to download and save the digital product on a secure personal device upon receipt.

If the download link does not work due to a technical error or has expired before the access has been used, the Buyer may contact us by e-mail. info@aihelp.lt.

The seller may ask you to provide:

order number;
the email address used during the order;
payment confirmation information;
A screenshot or description of the technical issue.

Access may be suspended if it is determined that:

the download link is publicly distributed;
the account has been transferred to third parties for use;
the digital product is illegally copied or resold;
automated or security-threatening downloads are being performed;
these Rules or legal acts are violated.

Suspension of access does not eliminate the Buyer's rights when the digital good does not conform to the contract or when access is unreasonably restricted.

12. Technical requirements

The buyer is responsible for using the appropriate:

computer, phone or other device;
internet connection;
Internet browser;
PDF or other provided format reader program;
software specified in the digital product description.

PDF files usually require a program or web browser that supports the PDF format.

If a digital good is provided in another format, its description may include additional software or compatibility requirements.

The Seller is not liable for the inability to use a properly delivered digital good if the problem arose solely due to the Buyer's use of an outdated, damaged or incompatible device or software and clear information about compatibility was provided prior to purchase.

This provision does not limit the Buyer's rights if the digital product does not comply with the description provided by the Seller or the specified technical requirements.

13. The consumer's right to withdraw from the contract

The consumer generally has the right to withdraw from a distance contract within 14 days without giving a reason, except in cases specified in legal acts.

Since AIhelp.lt digital goods are provided immediately after payment and are not supplied on a physical medium, before their provision begins, the User is requested to:

expressly agree that the provision of the digital good will begin immediately, before the 14-day withdrawal period has expired;
acknowledge that once the digital content has been provided, he will lose his right to withdraw from the contract.

The Consumer loses the right to withdraw from the contract for digital content only when the content has started to be provided, the Consumer has expressly agreed in advance to the start of the provision, acknowledged the loss of the right to withdraw from the contract and the Seller has provided the appropriate confirmation.

If the Consumer has not provided such explicit consent and confirmation or the provision of the digital good has not yet begun, he retains the right to withdraw from the contract provided for by law.

The loss of the right to withdraw from the contract does not mean that the Consumer loses the right to submit a claim for:

undelivered digital goods;
a corrupted or unopenable file;
content that does not match the product description;
missing part of the product;
malfunctioning access;
other defects in the quality or conformity of the digital good.

14. Refund

Since a digital good can be downloaded, copied or otherwise stored immediately after payment, money is not refunded for a properly delivered and contract-compliant digital good when the Consumer has legally lost the right to withdraw from the contract.

Refunds are not given solely because:

The buyer changed his mind;
The buyer no longer uses the purchased content;
The buyer did not appreciate the clearly presented product description;
The buyer expected a different result that was not promised;
The buyer does not have the necessary software, although the technical requirements were specified;
The Buyer has repurchased the digital product due to his/her own mistake, unless the Seller decides otherwise in good faith.

Money can be refunded when:

the payment was charged, but the digital product was not delivered;
the technical delivery failure cannot be resolved;
the submitted file is corrupted and a working file cannot be submitted;
the wrong digital product was delivered;
the digital product does not substantially match its description;
the order was canceled at the Seller's initiative;
Refunds are mandatory under applicable law.

If the digital good does not conform to the contract, the consumer may first require the Seller to remedy the defect free of charge and within a reasonable time or to provide a suitable copy of the digital good. Where this is impossible, the defect is not remedied or is sufficiently serious, the consumer may be entitled to a proportionate price reduction or to terminate the contract.

When the Buyer is entitled to a refund under the law or these Rules, the amount will be refunded without undue delay, usually by the same payment method used for payment, unless the Buyer expressly agrees to another method.

The time for the payment to be credited to the Buyer's account may depend on the bank or payment service provider.

15. Defects and non-conformity of the digital goods

The seller undertakes to provide a digital product that:

matches its description;
has the specified content and scope;
is provided in the specified format;
can be used for its intended purpose;
meets the compatibility requirements specified before purchase;
does not have technical shortcomings that substantially limit its use.

If the Buyer notices a defect, he/she must contact us by e-mail. info@aihelp.lt and submit:

name and surname or company name;
order number;
the email address used during the order;
the name of the digital product;
a description of the problem;
available evidence supporting the problem.

The seller, depending on the nature of the defect, may:

provide a new download link;
submit a corrected file;
replace the wrong file;
restore access;
provide instructions for use;
reduce the price proportionally;
refund all or part of the amount paid;
apply another solution provided for in the legislation.

Defects are eliminated free of charge, within a reasonable time and without causing significant inconvenience to the Buyer.

16. Content updates and new versions

Unless otherwise specified in the description of a specific digital product, the Buyer purchases the version of the product that was provided at the time of the order.

Future content additions, extended editions, new editions, new modules, and separately released products are not included in the purchase price unless explicitly stated otherwise in the product description.

The seller can, free of charge:

to correct technical or editorial errors;
update broken links;
improve file layout;
provide a revised version of the same product;
perform updates to ensure compliance and security.

If a digital good is provided for a certain continuous period, the Seller shall inform about updates necessary for its use and compliance.

17. Intellectual Property and License to Use

All AIhelp.lt digital goods, their texts, structure, design, methodologies, tables, query templates, illustrations and other elements are protected by copyright and other intellectual property laws.

By purchasing a digital product, the Buyer does not acquire copyright to it.

The buyer is granted a limited, non-exclusive and non-transferable right to use the purchased digital product:

for personal purposes;
in their professional or internal company activities;
to the extent permitted by the product description;
without transferring a copy of the product to third parties.

Without the prior written consent of MB Amzona, it is prohibited to:

resell a digital product;
share download link;
to publicly announce the entire product or a substantial part of it;
upload it to public file-sharing, training or membership platforms;
transfer it to other persons free of charge or for a fee;
distribute copies of the product;
use the item to create a competing product;
remove author, trademark, or copyright notices;
present the item as your own content.

The buyer may quote small parts of the digital product to the extent permitted by law, clearly indicating AIhelp.lt or another author and source specified in the product.

One purchase is for one Buyer or one company's internal use, unless a different license is specified in the specific product description.

18. Nature of AIhelp.lt content

AIhelp.lt digital products are informational, educational, and practical in nature.

They may include:

work methodologies;
examples of the use of artificial intelligence;
request templates;
marketing and content recommendations;
SEO, GEO or digital visibility recommendations;
examples of business processes;
general technological information.

The content of AIhelp.lt is not individual legal, financial, tax, medical or other advice from a licensed professional.

The buyer makes their own decisions regarding the application of the content to their own activities and, when necessary, must contact a specialist in the relevant field.

Artificial intelligence systems, search engines, software, algorithms, platform features and terms of use may change. Therefore, the Buyer must check the current information before making important decisions.

19. Results guarantees

The Seller undertakes to provide a digital product that meets the product description, but does not guarantee specific performance results for the Buyer, including:

a specific amount of income or sales;
business profitability;
specific positions in search engines;
inclusion in the responses of artificial intelligence systems;
the number of visitors, customers or inquiries;
advertising result;
a specific tool or platform solution;
uninterrupted operation of third-party services.

Results depend on the Buyer's actions, situation, market, competition, technical circumstances and third-party systems.

This provision does not remove the Seller's responsibility for the quality, delivery and conformity of the digital product with its description.

20. Buyer's obligations

The Buyer undertakes:

provide correct order details;
legally pay for a digital product;
protect your account and access data;
not to transfer download links to third parties;
not to infringe copyrights and other intellectual property rights;
not to use the content for illegal purposes;
not to attempt to circumvent the technical security measures of the website;
immediately inform the Seller of any unauthorized use of the account or file;
use the purchased content in accordance with these Rules.

The Buyer is responsible for actions taken using his account when the login details were transferred to third parties due to the Buyer's fault.

21. Seller's liability

The seller is responsible for:

the accuracy of the information provided during the order;
proper administration of payment confirmation;
delivery of a digital product;
providing content that matches the product description;
elimination of technical defects;
implementation of consumer rights established in legal acts.

The seller is not responsible for malfunctions caused by:

Buyer's internet connection problems;
Buyer's email service provider filters;
Incorrect contact details provided;
Buyer's device malfunctions;
incompatible software when compatibility requirements were provided in advance;
disruptions in third-party services that the Seller could not reasonably control;
force majeure circumstances.

No provision of the Rules limits the Seller's liability in cases where its limitation or exclusion is not permitted by applicable law.

22. Personal data

The buyer's personal data is processed for the following purposes:

accept and fulfill the order;
to administer the payment;
deliver a digital product;
issue accounting documents;
provide customer service;
ensure website security;
to fulfill legal obligations.

Detailed information about the processing of personal data is provided in the AIhelp.lt privacy policy.

Newsletters and marketing communications are only sent if there is an appropriate legal basis. Consent to receive marketing communications is not a prerequisite for purchasing a digital product.

23. Complaints and claims

The Buyer who has questions or claims regarding the order, delivery, quality of the digital product or refund must first contact the Seller:

By email: info@aihelp.lt
By phone: +370 672 20709
By mail: MB "Amzona", Didlaukio St. 80-55, LT-08326 Vilnius, Lithuania.

It is recommended to indicate in the claim:

first and last name;
order number;
order date;
the name of the digital product;
the circumstances of the problem;
specific requirement of the Buyer;
available documents confirming the problem.

The consumer's written claim is examined free of charge. The seller shall provide a detailed and motivated written response no later than 14 calendar days from the receipt thereof.

24. Dispute Resolution

The Seller and the Buyer shall first seek to resolve all disagreements through negotiations.

If the Buyer, as a consumer, is not satisfied with the Seller's response, his/her claim is only partially satisfied or the response is not provided within 14 days, the Buyer may contact the State Consumer Rights Protection Service or submit a request through the Consumer Rights Information System.

Appealing to an institution that handles consumer disputes outside the court system does not deprive the Buyer of the right to apply to court.

A Buyer who purchased a digital product for business or professional purposes and is not considered a consumer shall resolve disputes with the Seller through negotiations, and in the event of failure to reach an agreement, in accordance with the procedure established by the laws of the Republic of Lithuania.

25. Force majeure circumstances

The parties are not liable for complete or partial failure to fulfill their obligations if this occurred due to circumstances that the party could not reasonably control or foresee.

Such circumstances may include:

large-scale internet or electricity disruptions;
server or data center crashes;
cyber attacks;
actions of state institutions;
natural disasters;
war, riot or emergency;
other force majeure circumstances recognized in legal acts.

The Buyer is informed about such circumstances and their impact on the execution of the order when this is objectively possible.

26. Changes to the rules

The Seller has the right to change these Rules when:

legislation is changing;
AIhelp.lt's operating model is changing;
new payment or delivery methods are introduced;
new digital goods or services are launched;
it is necessary to clarify technical, security or customer service conditions.

The new version of the Rules comes into effect from the date specified in its publication on the AIhelp.lt website.

The version of the Rules that was in effect at the time of placing the order applies to the order, except when legal acts provide otherwise or new conditions are more favorable to the Buyer.

27. Final provisions

These Rules and the agreements concluded between the Seller and the Buyer are governed by the law of the Republic of Lithuania.

The application of the law of the Republic of Lithuania does not deprive a consumer residing in another European Union country of the protection granted to him by the mandatory legal norms of the country of his residence.

If any provision of these Rules is declared invalid or unenforceable, this shall not affect the validity of the other provisions.

All issues not covered by these Rules shall be governed by the laws of the Republic of Lithuania and the European Union.

28. Contact information

For questions regarding orders, delivery, technical issues, refunds, or these Terms, please contact:

MANDATORY CONFIRMATIONS ON THE ORDER PAGE

Confirmation of familiarization with the Rules must be provided next to the order submission button:

„"I have read and agree to the AIhelp.lt purchase and digital goods delivery rules and privacy policy."“

In order for the digital good to be delivered immediately and for the exception to the right of withdrawal to apply properly, a separate, unmarked option must be provided on the order page:

„"I expressly agree that the digital content will be provided immediately, before the 14-day withdrawal period has expired. I understand and acknowledge that once the digital content has been provided, I will lose my right to withdraw from the contract."“

The fact of providing this consent must be recorded, and confirmation thereof provided to the Buyer together with the order information.